Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Service" or "Services" refers to AI integration assessment, implementation, and partnership services provided by seerovvaa
• "Client" or "You" refers to the organization or individual engaging our services
• "We," "Us," or "Our" refers to seerovvaa
• "Agreement" refers to these Terms and Conditions together with any service-specific agreements
• "Deliverables" refers to assessment reports, implemented systems, documentation, and other outputs specified in service agreements

2. Acceptance of Terms

By engaging our services or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or website.

You represent that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself or your organization.

Specific service engagements may be governed by additional terms outlined in separate service agreements, which will take precedence in case of conflict with these general terms.

3. Services Description

seerovvaa provides AI integration services including:

• Confidence Assessment: Evaluation of AI opportunities and recommendations
• Assured Implementation: Development and integration of AI systems
• Lasting Confidence Partnership: Ongoing support and optimization

Service details, scope, timelines, and deliverables will be specified in individual service agreements or statements of work. We reserve the right to modify or discontinue services with reasonable notice to affected clients.

Services are provided subject to availability and our capacity to serve your needs effectively.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information necessary for service delivery
• Grant timely access to relevant systems, data, and personnel
• Review and provide feedback on deliverables within agreed timeframes
• Maintain confidentiality of any proprietary methods or information we share
• Use our services only for lawful purposes and in compliance with applicable regulations
• Notify us promptly of any issues or concerns with service delivery

Delays in meeting these responsibilities may affect project timelines and deliverables. We will work with you to address such situations, but cannot be held liable for delays caused by incomplete or late client input.

5. Intellectual Property

5.1 Our Intellectual Property: We retain all rights to our proprietary methods, frameworks, tools, and general knowledge. This includes assessment methodologies, development practices, and other intellectual property developed before or independently of client engagements.

5.2 Client Data and Materials: You retain all rights to data and materials you provide to us. We will use such materials only for delivering services to you and will not share them with third parties except as necessary for service delivery or as required by law.

5.3 Deliverables: Upon full payment, you receive ownership of custom deliverables created specifically for your project, including implemented systems and documentation. However, we retain rights to underlying methodologies and any components we may reuse in serving other clients.

5.4 License Grant: We grant you a non-exclusive, non-transferable license to use deliverables for your internal business purposes. You may not resell, redistribute, or create derivative works from our deliverables without written permission.

6. Payment Terms

6.1 Fees: Service fees are specified in individual service agreements. All fees are quoted in Singapore Dollars (SGD) unless otherwise stated.

6.2 Payment Schedule: Payment terms vary by service type:

• Assessment services: Payment due upon completion
• Implementation projects: Typically 50% upon agreement signing, balance upon completion
• Partnership services: Monthly billing in advance

6.3 Late Payment: Invoices are due within 14 days of issuance unless otherwise agreed. Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by Singapore law, whichever is lower.

6.4 Expenses: Significant expenses (such as third-party services or travel beyond Singapore) will be discussed and approved before being incurred, then billed separately with appropriate documentation.

6.5 Refunds: Assessment fees are non-refundable once work has begun. For implementation projects, refunds for work not yet performed may be considered on a case-by-case basis. Partnership arrangements typically require 30 days notice for cancellation.

7. Confidentiality

We treat all client information as confidential and will not disclose it to third parties except:

• As necessary to deliver services (with appropriate confidentiality agreements in place)
• With your explicit written consent
• As required by law or court order
• To protect our rights or comply with legal obligations

This confidentiality obligation survives termination of services and continues for five years thereafter.

We may create anonymized case studies or examples from client projects, but will not include identifying information without your explicit permission.

8. Disclaimers

8.1 Service Quality: While we strive to deliver high-quality services, AI technologies are inherently probabilistic and subject to limitations. We do not warrant that implemented systems will be error-free or achieve specific performance metrics unless explicitly guaranteed in writing.

8.2 No Specific Outcome Guarantees: Assessment recommendations represent our professional judgment based on available information. Implementation outcomes depend on various factors including data quality, organizational readiness, and ongoing maintenance.

8.3 Professional Advice Disclaimer: Our services do not constitute legal, financial, or medical advice. For matters requiring specialized professional guidance, please consult appropriate licensed professionals.

8.4 Third-Party Services: We may recommend or integrate third-party services or tools. We are not responsible for the performance, availability, or practices of these third-party providers.

9. Limitation of Liability

9.1 Maximum Liability: Our total liability for any claims arising from services provided shall not exceed the fees paid by you for the specific service giving rise to the claim, or SGD 10,000, whichever is greater.

9.2 Excluded Damages: We shall not be liable for indirect, incidental, consequential, or punitive damages including lost profits, lost revenue, or business interruption, even if advised of the possibility of such damages.

9.3 Exceptions: These limitations do not apply to:

• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under Singapore law

9.4 Timeframe for Claims: Any claims must be brought within one year of the date the cause of action arose or within one year of project completion, whichever is earlier.

10. Indemnification

You agree to indemnify and hold harmless seerovvaa, its employees, and contractors from any claims, damages, or expenses arising from:

• Your use of our services in violation of these terms
• Your violation of any applicable laws or regulations
• Infringement of third-party rights through your materials or data
• Unauthorized modifications to deliverables we provide

11. Termination

11.1 By You: You may terminate services by providing written notice as specified in your service agreement, typically 30 days for partnerships or as agreed for implementation projects.

11.2 By Us: We may terminate services if:

• Payment obligations are not met after reasonable notice
• You materially breach these terms
• We determine in good faith that we cannot effectively serve your needs

11.3 Effect of Termination: Upon termination:

• You remain obligated to pay for services rendered prior to termination
• We will provide deliverables completed to the date of termination
• Confidentiality obligations remain in effect
• We will cooperate in reasonable transition activities if requested

12. Dispute Resolution

12.1 Governing Law: These terms are governed by the laws of Singapore, without regard to conflict of law principles.

12.2 Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

12.3 Informal Resolution: Before initiating formal proceedings, parties agree to attempt good faith negotiation to resolve disputes. Either party may request a meeting to discuss concerns.

12.4 Mediation: If informal resolution is unsuccessful, parties agree to consider mediation through the Singapore Mediation Centre before pursuing litigation.

13. General Provisions

13.1 Entire Agreement: These terms, together with any service-specific agreements, constitute the entire agreement between parties and supersede all prior understandings.

13.2 Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.

13.3 Waiver: Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

13.4 Assignment: You may not assign or transfer your rights under this agreement without our written consent. We may assign our obligations to qualified successors or affiliates.

13.5 Force Majeure: Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, or network failures.

14. Changes to Terms

We may update these terms periodically. When we make material changes, we will:

• Update the "Last Updated" date
• Notify affected clients via email
• Post notice on our website

Changes become effective 30 days after notification. Continued use of services after this period constitutes acceptance of updated terms. Existing service agreements remain governed by terms in effect when signed unless both parties agree otherwise.